Privacy Policy

PRIVACY POLICY FOR AXHEAD COFFEE ROASTERS

Last Updated: March 31, 2025

1. INTRODUCTION

Axhead Coffee Roasters (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website axheadcoffeeroasters.com, including any other media form, media channel, mobile website, or mobile application related or connected to this website (collectively, the “Site”).

Please read this Privacy Policy carefully. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place an order through our Site
  • Register on the Site
  • Subscribe to our newsletter
  • Participate in contests, surveys, or promotions
  • Contact our customer service

This information may include:

  • Name
  • Billing and shipping address
  • Phone number
  • Payment information
  • Order history
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Access times
  • Pages visited
  • Referring website addresses

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about our user base as a whole.

2.4 Analytics Services

We use Google Analytics and other similar third-party analytics services to help analyze how users use our Site. These tools use cookies to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site is transmitted to the analytics providers and is used to evaluate visitors’ use of the Site and to compile statistical reports on website activity.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Provide customer service
  • Send administrative information
  • Send marketing communications
  • Respond to your comments, questions, and requests
  • Improve our Site and customer service
  • Monitor and analyze usage patterns
  • Detect, prevent, and address technical issues
  • Protect against unauthorized access to our systems

4. DISCLOSURE OF YOUR INFORMATION

We may share your information in the following situations:

  • With service providers who perform services on our behalf
  • To comply with legal obligations
  • To protect and defend our rights and property
  • With business partners with your consent
  • With third parties in connection with a business transaction

5. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of these third-party sites, and any information you provide to these sites will be governed by their own privacy policies.

6. SECURITY OF YOUR INFORMATION

We implement appropriate technical and organizational measures to maintain the safety of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

7. DATA RETENTION

We will retain your information for as long as your account is active, as necessary to provide you with services, or as required by applicable laws and regulations.

8. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability

9. CHILDREN’S PRIVACY

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights regarding their personal information under laws such as the California Consumer Privacy Act (CCPA). These rights may include the right to request disclosure of personal information collected, the right to request deletion of personal information, and the right to opt-out of the sale of personal information.

12. INTERNATIONAL DATA TRANSFERS

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: 910-390-6599

Postal Address: Axhead Coffee Roasters